All Posts by Brian Kaskavalciyan

[Podcast] Episode 27: The Secrets to Designing a World Class Customer Experience

 


 
 

 

The key to getting customers to pay you more, write raving reviews, and refer their friends and family relies on your ability to deliver a World Class Customer Experience.

 In 2018, satisfied customers are a liability.

 Sounds crazy, right?

But think about it. Satisfied customers aren’t excited, customers. They don’t brag to their friends about you or write reviews. They aren’t upset or overly happy, they’re merely satisfied… so they remain silent.

That’s why you need to design a system that produces Raving Fans.

Raving Fans become repeat buyers, referral machines, and 5-star reviewers.

The game of business has changed forever. Online reviews are influencing buying decisions more than ever before.

Join us to learn how companies like Zappos, Disney, and other Wealthy Contractors have designed a World Class Customer Experience.

 The result? Raving fans, increased market share, decreased marketing costs, and maximum profit.

PS – Can you do me a quick favor? If you liked the Podcast click “Subscribe” and be sure to leave a 5-star review. I’ve got some powerful contractors that are sharing their success secrets to help you become a Wealthy Contractor™.

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[Podcast] Episode 26: How Giving More Makes You Make More: The Law of Reciprocity

 

 

 

Ger Ronan came to the US with just $80 to his name and now runs a $6MM per year roofing, siding, and bath company. Ger doesn’t do things the traditional way. His unique approach to business development has given him a competitive edge, strong brand recognition, and the ability to give back to the community.

Most notably, Ger’s sales technique has helped increase closing ratios while nearly eliminating customer cancellations. Ger has always been focused on the customer experience and as a result, he’s developed customer loyalty, more sales, and created an unshakable company culture.

We also talk about a chance encounter that changed Ger’s life and has led to more personal fulfillment.

Ger Ronan’s Open Letter to America Ad

PS – Can you do me a quick favor? If you liked the Podcast click “Subscribe” and be sure to leave a 5-star review. I’ve got some powerful contractors that are sharing their success secrets to help you become a Wealthy Contractor™.

 

[Podcast] Episode 25: Are You Profitable Enough?

 

 

 

Is your business as profitable as it should be? Greg Crabtree, author of “Simple Numbers, Straight Talk, Big Profits” reveals the new minimum profit margin your business should be hitting. After examining financial data from hundreds of businesses, Greg is an expert in helping businesses get super profitable. Greg teaches us how to review financial patterns to see if your business is on the path to maximum profitability, or if are you running too close to the cash flow edge.

Join us in today’s episode as Greg shares how exceptional businesses are reaching the highest level of profitability possible.

PS – Can you do me a quick favor? If you liked the Podcast click “Subscribe” and be sure to leave a 5-star review. I’ve got some powerful contractors that are sharing their success secrets to help you become a Wealthy Contractor™.

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